Comments on: On Dell customer service http://ontechnology.wordpress.com/2008/08/19/on-dell-customer-service/ Mon, 28 Dec 2009 08:08:52 +0000 http://wordpress.com/ hourly 1 By: htown http://ontechnology.wordpress.com/2008/08/19/on-dell-customer-service/#comment-477 htown Mon, 23 Nov 2009 22:36:05 +0000 http://ontechnology.wordpress.com/?p=426#comment-477 I'm hell bent on spreading the word about my Dell experience, originally posted at http://www.twilightpad.com/messageBoardPost.html?messageBoardPostId=6063 Like I said on the original post, I wish I has made that up. It was a miserable experience. Maybe if word gets out things will change. I’m hell bent on spreading the word about my Dell experience, originally posted at http://www.twilightpad.com/messageBoardPost.html?messageBoardPostId=6063

Like I said on the original post, I wish I has made that up. It was a miserable experience. Maybe if word gets out things will change.

]]> By: Mervyn thomas http://ontechnology.wordpress.com/2008/08/19/on-dell-customer-service/#comment-452 Mervyn thomas Tue, 28 Jul 2009 06:26:07 +0000 http://ontechnology.wordpress.com/?p=426#comment-452 My experience with Dell was very difficult. It took three weeks to deliver the wrong memory for my server upgrade. The memory they sent is not what I ordered and does not fit my server. I am sitting on 16 gig of useless memory they are sitting on nearly $1k of my money, and every time I phone customer service I wait 40 minutes to be told they will get back to me in 24 hours. It has been more than a week now, no progress. I have reported this as fraud to my credit card company - they clearly have no intention of providing me with the goods I have paid for. I buy four servers a year - will never buy Dell again My experience with Dell was very difficult. It took three weeks to deliver the wrong memory for my server upgrade. The memory they sent is not what I ordered and does not fit my server. I am sitting on 16 gig of useless memory they are sitting on nearly $1k of my money, and every time I phone customer service I wait 40 minutes to be told they will get back to me in 24 hours. It has been more than a week now, no progress. I have reported this as fraud to my credit card company – they clearly have no intention of providing me with the goods I have paid for.

I buy four servers a year – will never buy Dell again

]]> By: Vimal http://ontechnology.wordpress.com/2008/08/19/on-dell-customer-service/#comment-293 Vimal Fri, 29 Aug 2008 07:17:19 +0000 http://ontechnology.wordpress.com/?p=426#comment-293 Thanks for giving such valuable information and your experience. Thanks for giving such valuable information and your experience.

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